Data recovery for hard drives
We recover data from damaged hard drives, with mechanical or logical failure, or drives that aren't detected.
Request diagnostic →Physical and logical failures on hard drives
Hard drives (HDDs) combine mechanical and electronic components. This means failures can be physical (heads, motor) or logical (corrupted data structure).
Each type of failure requires a different recovery strategy.
Failure types
- • Mechanical noise (clicks)
- • Drive not detected
- • Electronic failure
- • Bad sectors
- • Corrupt filesystem
Common cases
Recovery process
Initial diagnostic
Failure type analysis
Repair or stabilisation
Drive imaging
Data extraction
Related services
Symptoms software no longer solves
Most recovery programs assume the drive can still be read. When an HDD shows one of the symptoms below, any further software attempt can worsen the physical damage.
Repetitive clicking
Heads not landing. Each restart erodes the magnetic surface a bit more. Power off and send it.
System does not detect it
BIOS and OS don't see the drive. Possible electronic failure (PCB, ROM) or seized motor.
Took a hit or fell
If it was spinning, head crash is likely. If it was off, the heads may be misparked.
Slowness and bad sectors
SMART with reallocations, intermittent reads, or freezes. The platter is degrading.
Heads, platters, cleanroom and the donor question
A modern hard drive spins its platters at 5,400, 7,200 or 10,000 rpm with the heads suspended a few nanometres above the magnetic surface. That proximity is what allows densities of hundreds of gigabits per square inch — and also what turns any dust particle into a projectile capable of scratching the platter and permanently destroying tracks. That's why any physical intervention takes place in an ISO Class 5 cleanroom: no more than 3,520 particles larger than 0.5 µm per cubic metre of air. A regular hospital operating room is several orders of magnitude above that threshold.
When the failure is mechanical — damaged heads, seized motor, burned preamp — the only path is to transplant components from an exact donor drive. Same model isn't enough: it must be the same capacity, the same firmware revision, ideally the same date and manufacturing plant. Tiny variations in actuator geometry or preamp calibration make seemingly compatible heads produce unstable reads or no data at all. We keep an active stock of Seagate, WD, Toshiba and HGST donors classified by family.
On modern drives the electronics add another layer of complexity: the PCB carries a ROM or NVRAM with parameters unique to the heads and platters of that specific drive — defect maps, translation tables, preamp adjustments. Just swapping the PCB hasn't worked for over fifteen years: you have to extract the original ROM (sometimes by soldering a BGA chip) and transplant it onto the new PCB. Then it's verified that the drive's service area reads correctly before initiating the image clone onto a destination device.
Mistakes that reduce recovery probability
Almost every hard drive that arrives at the lab as an irrecoverable case has had some well-intentioned previous attempt behind it. These are the most common — and the most expensive.
Powering it on multiple times while clicking
Each new attempt with damaged heads scratches another fragment of the platter. What was a clean transplant becomes a partial recovery.
Putting it in the freezer
The cold contracts materials and, at best, gives you one more boot before final failure. If you had a chance, you've spent it.
Opening it outside a cleanroom
Removing the cover on an office desk guarantees dust particles enter between head and platter. A single one is enough to destroy tracks.
Swapping the PCB without transferring the ROM
On modern HDDs every PCB has unique calibration. A donor board without ROM swap won't read the data and may damage the preamp.
Hitting or shaking the drive
The traditional 'let's see if it starts' gesture. The only thing it achieves is dislodging the actuator assembly or definitively breaking the heads.
Connecting it to a weak power source
Unpowered USB hubs or long cables produce undervoltages that restart the drive repeatedly. Each restart is a new risk.
Hard drive brands and formats we recover
We work with every major manufacturer and keep an active donor stock for the most common families. If your model isn't listed, write to us: we likely cover it.
Seagate
Barracuda, IronWolf, SkyHawk, Exos, Constellation. Wide stock of F3 families (7200.11/12, ST3000-ST10000) with ROM swap.
Western Digital
Caviar Blue/Black/Red/Purple, WD Gold, My Book/My Cloud externals. Marvell and Pipeline families with specific donors.
Toshiba
MQ laptop series, MG and MD enterprise, Canvio externals. Full support including 2.5" drives in pre-Retina MacBooks.
HGST / Hitachi
Travelstar 2.5", Deskstar 3.5", Ultrastar enterprise. 7K1000 family onwards with service-area handling.
Samsung / Maxtor
Spinpoint F3 and EcoGreen, OneTouch externals, Maxtor DiamondMax legacy. Electronic repairs on old IDE and SATA boards.
Externals and NAS
WD Elements, Seagate Expansion, LaCie, G-Technology, Synology DS, QNAP TS, Buffalo LinkStation. Btrfs, ext4, ZFS and SHR/SHR-2.
What we get asked the most about hard drives
What does it mean when a hard drive clicks?
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Can a hard drive's PCB be swapped?
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Does putting the hard drive in the freezer actually work?
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What is a cleanroom and why is it necessary?
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How much does hard drive data recovery cost?
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How long does hard drive recovery take?
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Do you recover external USB hard drives and NAS?
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My drive fell on the floor. Is everything lost?
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Recover your data from a damaged hard drive
Free evaluation. You only pay if we recover the information.
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