Repetitive clicking
Heads not landing. Each restart erodes the magnetic surface a bit more. Power off and send it.
We recover data from damaged hard drives, with mechanical or logical failure, or drives that aren't detected.
Hard drives (HDDs) combine mechanical and electronic components. This means failures can be physical (heads, motor) or logical (corrupted data structure).
Each type of failure requires a different recovery strategy.
When you need a lab
Most recovery programs assume the drive can still be read. When an HDD shows one of the symptoms below, any further software attempt can worsen the physical damage.
Heads not landing. Each restart erodes the magnetic surface a bit more. Power off and send it.
BIOS and OS don't see the drive. Possible electronic failure (PCB, ROM) or seized motor.
If it was spinning, head crash is likely. If it was off, the heads may be misparked.
SMART with reallocations, intermittent reads, or freezes. The platter is degrading.
Anatomy of the failure
A modern hard drive spins its platters at 5,400, 7,200 or 10,000 rpm with the heads suspended a few nanometres above the magnetic surface. That proximity is what allows densities of hundreds of gigabits per square inch — and also what turns any dust particle into a projectile capable of scratching the platter and permanently destroying tracks. That's why any physical intervention takes place in an ISO Class 5 cleanroom: no more than 3,520 particles larger than 0.5 µm per cubic metre of air. A regular hospital operating room is several orders of magnitude above that threshold.
When the failure is mechanical — damaged heads, seized motor, burned preamp — the only path is to transplant components from an exact donor drive. Same model isn't enough: it must be the same capacity, the same firmware revision, ideally the same date and manufacturing plant. Tiny variations in actuator geometry or preamp calibration make seemingly compatible heads produce unstable reads or no data at all.
On modern drives the electronics add another layer of complexity: the PCB carries a ROM or NVRAM with parameters unique to the heads and platters of that specific drive — defect maps, translation tables, preamp adjustments. Just swapping the PCB hasn't worked for over fifteen years: you have to extract the original ROM (sometimes by soldering a BGA chip) and transplant it onto the new PCB. Then it's verified that the drive's service area reads correctly before initiating the image clone onto a destination device.
Before sending it
Almost every hard drive that arrives at the lab as an irrecoverable case has had some well-intentioned previous attempt behind it. These are the most common — and the most expensive.
Each new attempt with damaged heads scratches another fragment of the platter. What was a clean transplant becomes a partial recovery.
The cold contracts materials and, at best, gives you one more boot before final failure. If you had a chance, you've spent it.
Removing the cover on an office desk guarantees dust particles enter between head and platter. A single one is enough to destroy tracks.
On modern HDDs every PCB has unique calibration. A donor board without ROM swap won't read the data and may damage the preamp.
The traditional 'let's see if it starts' gesture. The only thing it achieves is dislodging the actuator assembly or definitively breaking the heads.
Unpowered USB hubs or long cables produce undervoltages that restart the drive repeatedly. Each restart is a new risk.
Full coverage
We work with every major manufacturer and source the compatible donor for each family. If your model isn't listed, write to us: we likely cover it.
Barracuda, IronWolf, SkyHawk, Exos, Constellation. Wide stock of F3 families (7200.11/12, ST3000-ST10000) with ROM swap.
Caviar Blue/Black/Red/Purple, WD Gold, My Book/My Cloud externals. Marvell and Pipeline families with specific donors.
MQ laptop series, MG and MD enterprise, Canvio externals. Full support including 2.5" drives in pre-Retina MacBooks.
Travelstar 2.5", Deskstar 3.5", Ultrastar enterprise. 7K1000 family onwards with service-area handling.
Spinpoint F3 and EcoGreen, OneTouch externals, Maxtor DiamondMax legacy. Electronic repairs on old IDE and SATA boards.
WD Elements, Seagate Expansion, LaCie, G-Technology, Synology DS, QNAP TS, Buffalo LinkStation. Btrfs, ext4, ZFS and SHR/SHR-2.
Supported formats: 3.5" SATA · 2.5" SATA · 2.5" laptop · IDE/PATA legacy · external USB · multi-disk NAS
Free initial assessment. Recovery is charged only if successful; the diagnostic fee is €45 + VAT and administration costs if you decline the quote.