Data recovery for hard drives

We recover data from damaged hard drives, with mechanical or logical failure, or drives that aren't detected.

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Physical and logical failures on hard drives

Hard drives (HDDs) combine mechanical and electronic components. This means failures can be physical (heads, motor) or logical (corrupted data structure).

Each type of failure requires a different recovery strategy.

Failure types

  • • Mechanical noise (clicks)
  • • Drive not detected
  • • Electronic failure
  • • Bad sectors
  • • Corrupt filesystem

Common cases

01
External drive not detected
02
HDD with repetitive clicking
03
Drive damaged after a fall
04
Inaccessible data
05
Accidental format
06
Read errors

Recovery process

01

Initial diagnostic

02

Failure type analysis

03

Repair or stabilisation

04

Drive imaging

05

Data extraction

When you need a lab

Symptoms software no longer solves

Most recovery programs assume the drive can still be read. When an HDD shows one of the symptoms below, any further software attempt can worsen the physical damage.

01

Repetitive clicking

Heads not landing. Each restart erodes the magnetic surface a bit more. Power off and send it.

02

System does not detect it

BIOS and OS don't see the drive. Possible electronic failure (PCB, ROM) or seized motor.

03

Took a hit or fell

If it was spinning, head crash is likely. If it was off, the heads may be misparked.

04

Slowness and bad sectors

SMART with reallocations, intermittent reads, or freezes. The platter is degrading.

Anatomy of the failure

Heads, platters, cleanroom and the donor question

A modern hard drive spins its platters at 5,400, 7,200 or 10,000 rpm with the heads suspended a few nanometres above the magnetic surface. That proximity is what allows densities of hundreds of gigabits per square inch — and also what turns any dust particle into a projectile capable of scratching the platter and permanently destroying tracks. That's why any physical intervention takes place in an ISO Class 5 cleanroom: no more than 3,520 particles larger than 0.5 µm per cubic metre of air. A regular hospital operating room is several orders of magnitude above that threshold.

When the failure is mechanical — damaged heads, seized motor, burned preamp — the only path is to transplant components from an exact donor drive. Same model isn't enough: it must be the same capacity, the same firmware revision, ideally the same date and manufacturing plant. Tiny variations in actuator geometry or preamp calibration make seemingly compatible heads produce unstable reads or no data at all. We keep an active stock of Seagate, WD, Toshiba and HGST donors classified by family.

On modern drives the electronics add another layer of complexity: the PCB carries a ROM or NVRAM with parameters unique to the heads and platters of that specific drive — defect maps, translation tables, preamp adjustments. Just swapping the PCB hasn't worked for over fifteen years: you have to extract the original ROM (sometimes by soldering a BGA chip) and transplant it onto the new PCB. Then it's verified that the drive's service area reads correctly before initiating the image clone onto a destination device.

Before sending it

Mistakes that reduce recovery probability

Almost every hard drive that arrives at the lab as an irrecoverable case has had some well-intentioned previous attempt behind it. These are the most common — and the most expensive.

!

Powering it on multiple times while clicking

Each new attempt with damaged heads scratches another fragment of the platter. What was a clean transplant becomes a partial recovery.

!

Putting it in the freezer

The cold contracts materials and, at best, gives you one more boot before final failure. If you had a chance, you've spent it.

!

Opening it outside a cleanroom

Removing the cover on an office desk guarantees dust particles enter between head and platter. A single one is enough to destroy tracks.

!

Swapping the PCB without transferring the ROM

On modern HDDs every PCB has unique calibration. A donor board without ROM swap won't read the data and may damage the preamp.

!

Hitting or shaking the drive

The traditional 'let's see if it starts' gesture. The only thing it achieves is dislodging the actuator assembly or definitively breaking the heads.

!

Connecting it to a weak power source

Unpowered USB hubs or long cables produce undervoltages that restart the drive repeatedly. Each restart is a new risk.

Full coverage

Hard drive brands and formats we recover

We work with every major manufacturer and keep an active donor stock for the most common families. If your model isn't listed, write to us: we likely cover it.

01

Seagate

Barracuda, IronWolf, SkyHawk, Exos, Constellation. Wide stock of F3 families (7200.11/12, ST3000-ST10000) with ROM swap.

02

Western Digital

Caviar Blue/Black/Red/Purple, WD Gold, My Book/My Cloud externals. Marvell and Pipeline families with specific donors.

03

Toshiba

MQ laptop series, MG and MD enterprise, Canvio externals. Full support including 2.5" drives in pre-Retina MacBooks.

04

HGST / Hitachi

Travelstar 2.5", Deskstar 3.5", Ultrastar enterprise. 7K1000 family onwards with service-area handling.

05

Samsung / Maxtor

Spinpoint F3 and EcoGreen, OneTouch externals, Maxtor DiamondMax legacy. Electronic repairs on old IDE and SATA boards.

06

Externals and NAS

WD Elements, Seagate Expansion, LaCie, G-Technology, Synology DS, QNAP TS, Buffalo LinkStation. Btrfs, ext4, ZFS and SHR/SHR-2.

Supported formats: 3.5" SATA · 2.5" SATA · 2.5" laptop · IDE/PATA legacy · external USB · multi-disk NAS
Frequently asked questions

What we get asked the most about hard drives

What does it mean when a hard drive clicks?

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The repetitive clicking sound (also called 'click of death') indicates that the read heads can't land properly on the platters. It's usually due to damaged heads, a seized motor, or a hit that has dislodged the actuator assembly. It's a mechanical failure that requires cleanroom intervention to replace heads with a compatible donor.

Can a hard drive's PCB be swapped?

+
On old drives yes, but on modern ones (Seagate, WD, Toshiba from approximately 2008 onwards) no: each PCB has a ROM or NVRAM with unique calibration for that drive's heads and platters. Just swapping the PCB without transferring the ROM means the drive won't detect the data. Electronic recoveries on modern HDDs require ROM swap or specific reprogramming.

Does putting the hard drive in the freezer actually work?

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No. It's a myth that's been around for decades. The only thing the cold can do is contract materials and, at best, get the drive to boot one more time before becoming permanently unusable. If you had a chance, the freezer eliminates it. Power off the drive and send it to the lab.

What is a cleanroom and why is it necessary?

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A cleanroom is an environment with controlled airborne particle concentration — ISO 5 (Class 100) classification or better. It's necessary because the drive's platters spin milliseconds away from the head: a single dust particle between them can scratch the platter and destroy data forever. Any intervention requiring opening the drive is done in a cleanroom.

How much does hard drive data recovery cost?

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Depends on the failure. A logical recovery (format, lost partition, deleted files) starts at €250. An electronic failure (PCB with ROM swap) starts at €350. A mechanical intervention with cleanroom opening and head transplant can reach €650-1,400. Diagnostic is always free if you accept the quote.

How long does hard drive recovery take?

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Initial diagnostic in the first 24 hours after receipt. A logical recovery can be completed in 24-48 hours. An electronic intervention usually takes 5-7 days. A mechanical recovery with donor can take 10-15 days depending on availability of exact parts (same model, same firmware revision, same manufacturing date).

Do you recover external USB hard drives and NAS?

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Yes. External drives are usually internal HDDs in a case with a USB bridge. Sometimes the problem is the bridge, not the drive; we disassemble and diagnose them separately. On NAS (Synology, QNAP, WD My Cloud, Buffalo) we work with Btrfs, ext4, ZFS filesystems and reconstruction can include SHR/SHR-2 or proprietary RAID.

My drive fell on the floor. Is everything lost?

+
Depends on how it fell and whether it was on. A drive that was off when it fell usually has a better prognosis. If the drive was spinning at the time, the heads probably touched the platters, which produces scratches. The rule: don't try to power it on after a hit. Each additional boot with misaligned heads can worsen platter damage.

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